Frequently Asked Questions
🌸 Ordering Flowers
How do I order flowers from Cream & Browns Florist?
You can order your flowers through our website or contact us directly. If you're looking for something bespoke, we're always happy to discuss your requirements and create something specially designed for you.
Can I order flowers online?
Yes. Our website allows you to browse our available flowers and arrangements and place your order online.
Can I order by phone?
Yes. If you would prefer to speak to us about your order, please contact us on 01642 699079 and we'll be happy to help.
Can I request a specific colour scheme?
Absolutely. We love creating flowers around a particular colour scheme. Just let us know the colours you'd like and we'll do our best to create something beautiful.
Can I choose particular flowers?
Where possible, yes. Flower availability can change depending on the season, so occasionally we may need to substitute a particular flower with something similar in style, quality and value.
Can I order a bespoke bouquet?
Yes. Bespoke flowers are one of the things we love creating. Tell us the occasion, colours, style and approximate budget and we'll create something unique.
Can I send flowers as a surprise?
Of course! Surprise flowers are always special. We can create your arrangement and arrange delivery according to the details provided with your order.
Can I add a personal message?
Yes. You can include a personal message with your flowers, allowing you to add that extra special touch.
🚚 Flower Delivery
Do you offer same-day flower delivery?
Same-day delivery may be available depending on availability, the time your order is placed and the delivery location. Please contact us as soon as possible if you need flowers delivered the same day.
What areas do you deliver to?
We provide local flower delivery around our service area. If you're unsure whether we deliver to your postcode, please contact us and we'll be happy to check.
Can I choose my delivery date?
Yes, where availability allows. You can select your preferred delivery date when ordering.
What time will my flowers be delivered?
Delivery times can vary depending on the day's orders and delivery schedule. We will always aim to deliver within the agreed delivery arrangements.
What happens if the recipient isn't home?
If nobody is available to receive the flowers, we will follow the delivery instructions provided with the order. Where possible, flowers may be left in a suitable safe place or with a neighbour.
Can I send flowers to a workplace, hospital or care home?
Yes, in many cases. Please provide the full address and any relevant information, such as a ward, department, room number or reception details, when placing your order.
💐 Weddings & Events
Do you provide wedding flowers?
Yes. We create flowers for weddings and special occasions, from bouquets and buttonholes to venue flowers and larger floral installations.
Can you create bespoke wedding flowers?
Absolutely. Every wedding is different, and we can work with your colour scheme, style, flowers and budget to create a bespoke floral look.
Do you offer wedding consultations?
Yes. We can discuss your ideas, colour palette, venue and requirements to help bring your wedding flowers together.
Can you provide flowers for parties and events?
Yes. We can create flowers for birthdays, anniversaries, celebrations, corporate events and other special occasions.
🎓 Flower Workshops
Do you offer flower arranging workshops?
Yes! We offer a range of creative flower workshops throughout the year, including seasonal and speciality workshops.
Do I need any floristry experience?
Not at all. Our workshops are designed to be enjoyable and accessible, whether you're a complete beginner or already enjoy working with flowers.
What is included in a workshop?
This depends on the individual workshop, but generally your flowers, materials and tuition are included. Full details will be provided when you book.
Can I book a private flower workshop?
Yes. Private workshops can be arranged for groups, celebrations, parties, hen parties, community groups and other occasions, subject to availability.
Do you offer corporate flower workshops?
Yes. We can bring a complete flower workshop experience to your workplace or chosen venue. Corporate workshops are a fantastic way to enjoy a creative activity together.
Can I buy a workshop as a gift?
Yes. A flower workshop can make a lovely experience gift for someone who enjoys being creative and working with flowers.
💳 Payments, Gift Vouchers & Orders
What payment methods do you accept?
Payment options available will be shown during the online checkout process.
Do you offer gift vouchers?
Yes. Cream & Browns Florist gift vouchers make a lovely gift for birthdays, anniversaries, Christmas, Mother's Day or simply as a special treat.
Can I change or cancel my order?
If you need to make a change or cancel an order, please contact us as soon as possible. Once flowers have been prepared or dispatched, changes or cancellations may not always be possible.
Can I change the delivery address?
Please contact us as soon as possible if you need to change a delivery address. Once an order has left us for delivery, it may not be possible to make changes.
What happens if a particular flower isn't available?
Flowers are seasonal and availability can sometimes change at short notice. If a particular flower isn't available, we may substitute it with another flower of a similar style, colour and value, while keeping the overall design and quality of the arrangement.
🌿 Flower Care
How do I look after my fresh flowers?
When your flowers arrive, follow the care instructions provided with your arrangement. Keeping flowers in fresh water, away from direct sunlight, radiators and fruit will help them last as long as possible.
How long will my flowers last?
The lifespan of fresh flowers varies depending on the flower variety, season, environment and how they are cared for. With good care, many arrangements can be enjoyed for several days or longer.
Why might my flowers look different from the photograph?
Every arrangement is individually made, so your flowers may not look exactly the same as a photograph. Seasonal availability can also affect the flowers used. We always aim to maintain the overall style, colour palette, quality and value of your chosen arrangement.
❤️ Sympathy & Funeral Flowers
Can I order funeral flowers online?
Yes. We offer a selection of funeral and sympathy flowers, and bespoke tributes can also be discussed with us directly.
Can you create personalised funeral tributes?
Yes. Personalised tributes can be created around a person's interests, personality, hobbies, favourite colours or other meaningful details.
Can you deliver directly to a funeral director?
We can arrange funeral flower deliveries according to the information provided with your order. Please ensure you provide the correct funeral director, service date and delivery details.
How much notice do you need for funeral flowers?
As much notice as possible is appreciated, particularly for bespoke designs. However, please contact us even if you have a shorter timeframe and we'll let you know what we can arrange.
📦 Problems With an Order
What should I do if there is a problem with my flowers?
Please contact us as soon as possible if there is an issue with your order. We want every customer to be happy with their flowers and will discuss the best way to resolve the problem.
What happens if my flowers arrive damaged?
Please contact us promptly and provide photographs where appropriate so we can assess the issue and discuss the next steps with you.
What happens if I'm unhappy with my flowers?
Please contact us as soon as possible after receiving your flowers. We will always listen to your concerns and, where appropriate, work with you to resolve the issue.